Seek Customer Experience Lessons
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The Secret to Cracking the Code to Customer Success
This post was written by my friend and colleague Thomas Jones. Thomas and I first met at Infusionsoft when he became the director over the consulting team I was on, and while I never reported directly to him; I got to know him because we shared a cubicle wall. Because of our proximity, he was forced to listen to me …
My First Flop
So, it’s the end of the year, and I’m back in Michigan visiting my family. I hope you’re enjoying some time with yours as well, if that’s the type of thing you’re into. So, 2015 has been a pretty busy year for me. Most notably I left my job at Infusionsoft, moved to San Diego, and started Monkeypod Marketing.
Pretty …
Lead Nurture Myth #1
Just the other day a friend published an article based on some nurture advice that I’ve given, and I realized that with as strongly as I feel about nurturing your leads, I still hadn’t written a post for my own blog about nurture.
I’ve written for a few other blogs, like that of the Australian Businesswoman’s Network, and PureChat…
Dear Men’s Wearhouse…
At thirty years old, I’ve been well aware of George Zimmer and his Men’s Wearhouse brand probably since renting my first tux for high school prom. Since that awkward and memorable evening, I’d say I’ve rented or purchased items from Men’s Wearhouse between 5-10 times.
Well, recently I got fitted for another tuxedo at Men’s Wearhouse for a wedding, and …
