What does FuseDesk do?

FuseDesk is a help desk and messaging platform designed to centralize your customer support conversations – across email, chat, text, and social DMs – all in one place. But what sets it apart is the deep integration with CRMs like Keap and ActiveCampaign, so your support team can actually see customer history, purchases, automations, and more – right inside the support thread. It’s like giving your support team x-ray vision.

How does FuseDesk work?

FuseDesk works by connecting your communication channels. When a customer reaches out, their message becomes a “case” — which can be assigned, replied to, or escalated; all while keeping context from your CRM front and center. It supports the use of saved templates, but you can also trigger automations directly from a support case. It’s not just about answering faster — it’s about responding smarter.

Is FuseDesk for you?

Maybe. FuseDesk is a great fit for any small business that wants to deliver personal, timely support without sacrificing scale. If your team juggles multiple inboxes, or if you’re tired of toggling between your CRM and your help desk, this tool can be a game-changer.

It’s especially useful for Keap users — because it pulls in contact details, notes, and campaign activity, giving your support team the full story at a glance. If you find yourself working out of an inbox that is chaotic, or your team is struggling to stay on top of customer support style requests – FuseDesk might be the solution you need to simplify this part of your business.

If you think FuseDesk might be a fit, give it a test drive — they’ve got a free tier that makes it easy to try before you commit.