I know that sometimes I can be a little long-winded when I write my blog posts, so today I’m going to get right to the point.

One way or another you may have wound up with contacts in your Keap database who don’t have a first name.

This can pose a challenge if you are using the first name merge field in your email content.

This video shows you how to find those contacts, how to manually fix a few of them – and how to set up a default for situations where the merge field doesn’t have a name on file it can use.